FREQUENTLY ASKED QUESTIONS

You Asked, We Answered

What insurance is accepted at HeadSpace? Do you accept Private Pay?

I accept several major insurance plans, and the easiest way to know exactly what your coverage looks like is to click Book Now. You’ll be rerouted to Headway, the secure platform I use for scheduling, billing, and paperwork. Once you create a quick profile, Headway will:

Verify whether your plan is accepted
Show your exact out-of-pocket cost
Confirm what your insurance covers before you schedule anything

No guessing, no surprise bills — everything is upfront.

I currently accept:

Ascension (Smart Health)
Carelon Behavioral Health
Quest Behavioral Health
Cigna
Blue Cross Blue Shield of Texas
Blue Cross Blue Shield of Massachusetts
Aetna
Oxford (Optum)
Oscar (Optum)
United Healthcare (Optum)
Horizon Blue Cross Blue Shield of New Jersey

If you don’t see your plan, private pay is always an option. You can also reach out with questions — I’ll help you figure out what makes the most sense for you.

Do you offer any discounted rates or sliding-scale fees?

At this time, I don’t offer formal sliding scale fees, and insurance rates can’t be adjusted — those prices are set by the insurance companies, not by me.

What I can tell you is this:
I keep my private pay rates intentionally competitive because I want therapy to be accessible without compromising the quality of care. I put a lot into my work — training, research, time, energy, and real presence — and my pricing reflects both the value of that expertise and the need to keep my practice sustainable.

If cost is a concern, you’re always welcome to reach out, and we can talk through options like group work packages or different scheduling approaches. There’s no judgment here — just a commitment to helping you find something that works.

What if I don't like my counselor, or it's not a "good fit"?

First things first: I get it.
As a therapist who has a therapist, I know how important the therapeutic relationship is. The fit matters — a lot. And if something feels off, it’s not a failure. It’s just information.

If I'm not the right person for you, please tell me. Truly. I won’t be upset, offended, or weird about it. You deserve a therapist who feels like a good match, and part of my job is making sure you get where you need to be, even if that’s not with me.

You have options:

We can talk it through together
You can receive a referral directly through the Headway client portal
You can easily switch providers right inside the system — it’s a simple, stress-free process

The goal is your healing, not my ego. I’ll support you either way.

Before You Click “Book Now” — Read This First

Don’t worry — clicking Book Now isn’t locking you into anything.
You’ll just be rerouted to Headway, the platform I use to handle all my scheduling, billing, insurance, paperwork, and documentation. It’s secure, it’s easy, and it keeps everything in one place.

When you land there, you’ll create a quick client profile that links directly to me.
From there, you can:

Enter your insurance information
See your exact out-of-pocket cost before you book
Complete any paperwork or assessments
Schedule sessions at your convenience

Think of it as the front door to working with me — simple, secure, and stress-free.
If at any point you feel confused or stuck, just reach out. I’ve got you.

What is your cancellation policy?

I get it — life happens. Kids get sick, work explodes, cars break down, and sometimes the universe just throws a whole damn wrench into your day. I don’t expect perfection, and I understand that emergencies come up.

That said, your appointment time is reserved just for you. When a session is missed without notice, it impacts my schedule and prevents someone else from being seen. To keep things fair and sustainable for everyone, here’s the policy:

⏰ Cancellations must be made at least 48 hours before your session.

If a session is not formally canceled within 48 hours of its scheduled time, a $125 late-cancel / no-show fee will be charged.

This fee must be paid before another session can be scheduled.

⭐ What counts as an acceptable emergency?

These are situations where the fee may be waived — because sometimes life is bigger than therapy:

Sudden or severe illness (you or your child)
Medical emergencies
Emergency room or urgent care visits
Car accidents
Unexpected hospitalization of yourself or a family member
Death of a loved one
Situations involving personal safety
Natural disasters or power outages affecting your ability to attend
Any genuinely unavoidable crisis we can both agree qualifies

If something serious happens, just let me know as soon as you’re able. I’m human too, and I operate with empathy and common sense.

⭐ Why this policy exists

Consistency and boundaries are part of the therapeutic process. The cancellation policy protects both your time and mine, keeps the schedule predictable, and ensures I can continue offering high-quality care to every client.

If you have questions or need clarity, I’m always open to a conversation.

FAQ's for Packages

How much do the packages cost?

I offer two package options for group sessions:

6-Session Package — $360 (Save $30)

10-Session Package — $575 (Save $75)

Both packages can be used for The Mothership or the Survivors of Trauma Group.

When do packages expire?

Packages are good for a generous amount of time, but they do expire:

6-Session Package: Expires 6 months from purchase

10-Session Package: Expires 12 months from purchase

This helps keep the work consistent and ensures groups stay structured and intentional.

Are packages refundable?

No. All group packages are non-refundable.Your spot in group is held for you, and packages are priced at a discount — so all sales are final, even if you don’t use all your sessions.If you’re not sure about committing, you can always try a single drop-in session first.

Can I transfer unused sessions to someone else?

No. Packages are non-transferable and can only be used by the person who purchased them.

What happens if I miss a group session?

Missed sessions still count toward your package. There are no make-up sessions or credits for absences, unless the cancellation was due to an approved emergency.

Can I use a package for individual therapy?

No. Packages are for group therapy only and cannot be applied to individual counseling or coaching sessions.Individual therapy must be paid session by session or through insurance.

Do you offer packages for individual counseling?No. I do not offer packages or bulk pricing for individual therapy. Insurance reimbursement rates cannot be discounted, and private-pay rates remain straightforward and consistent.

Can I mix and match groups with one package?

Packages must be used for the group you purchased them for. If you want to participate in both groups, you’ll need separate packages.